I know if I don’t capture the feelings now, I still might be able to later — but they will never feel as they do now.
Today.
My last day of work.
That elevator — the sound made me want to cry.
A hot day, not too different from today.
23 years ago.
5th Floor, Building 2 — right outside my door was the elevator bank.
Mary Susie Conti — the woman I was replacing — was loading up my head with all that I needed to learn.
I was paying rapt attention, but every so often I sussed out the environment. It felt so different to be in an office in the middle of the day instead of home with my two small children, who were now 45 minutes away in a new daycare. Every time I thought of them, my heart hurt just a bit, and I had to intentionally put it out of my mind.
The feel of the air with the open window (at a time when we were allowed to open windows — now I can’t imagine), the humidity in the office, and the sound of the elevator’s electronic voice blathering all day:
“Fifth Floor Going Down… Fifth Floor Going Up.”
Over the next few days and weeks, I slightly startled the 50 or so times a day I heard that electronic voice announcing the floor it landed on and which direction it was going.
Eventually, it became background noise and I didn’t hear it at all. But when I did tune in, no matter the day or time of year, I was transported back to being 26 years old and learning my new job from Mary Susie Conti.
For the past 8+ years, I haven’t come into the office much. I was on a reasonable accommodation and working from home long before COVID. But I have to say — it always felt like home when I did go in.
I honestly believe one of the reasons I got the job is because of that “home”-like feeling.
When I interviewed for that first job, I went through a series of interviews back to back.
Martha Shea was the first person who interviewed me.
Right off the bat, she made it known that if I didn’t pass her muster, the two doctors I would soon interview with would take her consideration into account.
She also made sure to tell me she was prior military and instantly started off by asking about my own military experience.
I was slightly intimidated, but something about her already felt familiar. She was my kind of people — I could tell.
I don’t even know how I wasn’t prepared for the question:
“Why do you want to work here?”
I mean — for heaven’s sake — if a person can’t answer that, they shouldn’t get the job!
Martha asked me that question and my truly unprepared, but terribly raw response — when I looked around — was:
“Because it feels like home.”
Martha cracked a genuine smile and asked me why.
I looked around, asking myself the same thing to understand why I had that feeling.
I saw the government-issued 3-month calendar, where you save paper with the months on both sides. The chairs. The carpet. The signage. The halls. The overhead pages. Men with military regalia ambling down the hall. The feeling I always got crossing from a state line onto federal property.
So that is what I said.
I first pointed to the calendar on the wall, then the chairs. I mentioned something that was broken in a corner and talked about how it all felt familiar.
I didn’t think about puffing everyone up with “helping veterans,” giving back, stories of grandfathers who fought in wars — or all the other things I subsequently heard over the years when I eventually became the interviewer.
My answer was candid and from the heart.
If my interview were a cartoon, Martha would have started off in a knight’s costume — complete with armor — to intimidate me.
Then it would have fallen off, and you would have seen her heart literally melting.
She proudly walked me down the hall to the person who would eventually become my first supervisor at the VA.
With a hand on my shoulder, she introduced me in a way that made it clear she liked me and wanted to take me under her wing.
I already felt protected — and that I was with my people.
Today, I drove into for the last time.
I saw people parking, taking out their bags and lunches, putting on badges.
These people were donned in suits, scrubs, lab coats — and everything in between.
I vividly remembered those early days of parking in that same lot. The uniforms, cars and smells were so unfamiliar at the time. Now they are all second nature. All these years I have been taking the same steps into the same building and heading to the elevators —
“1st Floor, going up.”
Today, I ran into one of my coworkers walking into the building.
We got on the elevator together, and I heard that same electronic voice, unchanged in all these years.
I asked him about his two young girls. He filled me in and then asked how old my children were now.
28 and 26.
My youngest is now as old as I was when I first started working there.
I worked there for their entire lives.
In some ways, I missed their lives because of that place.
I don’t know who I am without it.
Some people would say I worked there a lifetime (23 years).
Others, who have 40, 45 years in the government, would still consider me a newbie.
It’s all relative. But for me — between the military and the Department of Veterans Affairs — it’s been my whole life.
I had jobs in different buildings and offices. Not too many were close to an elevator bank.
Today, as I left, it was:
“7th Floor, going down.”
It felt like:
“Esterina, now going down and out — into the wider world.”
I sat in the parking lot for a long time.
I read the cards I was given, sitting in my car with the air conditioning blasting.
I felt nostalgic — but very excited.
Driving away was the hardest part.
No tears, but a large lump in my throat.
A piece of my heart will always be there — in those buildings, carpets, walls, files.
And just like that — “7th Floor Going Down” — one chapter closes, and another begins.
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